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Caring for Your Rug

General Care and Cleaning Viscose / Rayon / Tencel Lyocell / Polyester Rugs
™
A rug is often a focal point in a room, and proper care and Due to the nature of viscose and rayon yarns, you may notice lasting
maintenance will increase its longevity. To best care for your rug, distortion of the pile after liquid spillages. These fibres are plant based,
we recommend that you lightly vacuum it on a regular basis using and despite achieving an incredible shine, are very delicate. Tencel
™
the nozzle attachment. Please take care to avoid using brush attachments Lyocell and Polyester rugs are known for superior quality and greater
since these can harm the rug fibres. Remember to always vacuum in resistance to water marking, however there are still times when a quick
the direction of the pile. response is needed to save your rug from a spillage and you need to
If a spillage occurs, blot immediately with a clean dry white cloth, making clean the carpet yourself.
sure not to rub the spillage into the pile. Do not use harsh detergent. It is Using a clean white cloth or paper towel absorb the spill, gently blotting
important not to walk or place items on the rug until it is completely dry the area starting from the edge of the spot and working your way to
to prevent lasting damage. To prevent rugs from slipping we recommend the centre. Be careful not to rub. Once the liquid has been blotted, use
that you use a rug hold underlay. a clean cloth lightly dampened by water to dab the stain as much as
Extra Protection for your Rug possible. If possible, use a fine comb to raise the pile in direction with the
remainder of the rug pile. Try to dry the pile with a low-heat hairdryer
See on page 40. whilst continuing to comb as quickly as possible. It is important not to
We always recommend treating your rug with our bespoke extra rug walk or place items on the rug until it is completely dry as this can lead to
protection and cleaning by a specialist rug cleaner. Once your rug has permanent marking. Finally, gently vacuum using the nozzle attachment.
been treated, please continue to vacuum the rug regularly as
recommended. If a spillage does occur, please deal with it straight away Wool Rugs
by gently soaking up the spillage using a clean white cloth Wool fibres have their own natural thin, protective layer. This allows
or a paper towel. For more information or to add this to your rug order wool to repel dirt which gives you the opportunity to act if a spillage
please contact our Customer Service team. occurs on your rug. Clean the spot lightly with a damp cloth or an
Rug Fading absorbing paper towel. Be careful not to rub. Diluted mild detergent
may help in removing stubborn stains, however we always recommend
Please note that over time rug colours may fade, particularly under using a professional rug cleaner.
the influence of exposure to a strong natural light source/UV radiation.
Rug fading is dependent on the amount of light exposure and the Digitally Printed and Screen Printed Rugs
usage of the carpet. Digital printing and screen printing is a process which achieves the
Loose Fibres highest quality print detail. To deal with spillages, soak up as much of
the liquid or substance as possible working from the edge to the centre
Due to the nature of our handmade rugs, you may experience loose of the spot. Clean the area lightly with a clean damp cloth or white
fibres which can be easily removed by gentle vacuuming with the absorbent paper dabbing only, without rubbing or scrubbing and leave
nozzle attachment. Some continued shedding is a normal characteristic to dry. Please note that failure to act may result in colour fading.
that diminishes after initial use. Loose threads should not be pulled but
cut with sharp scissors at pile height. Please note that pile shedding Indoor / Outdoor Rugs
does not affect the life of a rug. Made from a specialist PET polyester yarn, these zero pile rugs are easy
Odour to clean, lightweight and reversible. Ideal for any floor that might be
susceptible to high traffic or getting wet, as well as being great for outdoor
You may experience an initial odour from your rug. This is normal use. As with all our outdoor furnishings, please note that these rugs should
for new product and once aired it will reduce significantly over time. not be left outside in the elements or in direct sunlight for long periods
Pressure Marks and Pile Reversal of time, and care should be taken to dry out the rug should it get soaking
wet. Please ensure that both the rug and the area where it will be placed
We recommend that you turn your rug regularly to ensure even wear. are dry before placing the rug. To ensure safety and to prevent slipping, we
Any movement in the pile or pressure marking is normal and should recommend the use of a rug hold regardless of the flooring on which the
be expected, especially in high traffic areas. Furniture feet will create rug is placed. Regular gentle vacuuming is recommended using the nozzle
indentations on any rug pile. To help reduce marking, regularly rotate attachment, and the occasional gentle shake will keep these rugs looking
furniture and any other heavy objects when possible. To help recover their best. To remove dirt or spillages, spot clean by mixing a solution of
the pile, lift the pile using a fine comb. We recommend using furniture water and mild soap. With a clean white cloth, gently blot from the outside
pads to help reduce pressure marks. of the spill to the interior to prevent spreading. Alternatively, rinse with
Specific Rug Care an outdoor hose, and hang until thoroughly dry. Do not machine wash or
machine dry, and do not use bleach. This specialist PET polyester yarn
The process by which a rug is cleaned is entirely dependent on the can be recycled where facilities allow.
composition of the rug, so it is important that the cleaning guidelines
are followed. In all instances we recommend that you use a professional Please note that the scale of the rug artwork may vary between sizes
rug cleaner, however should a spillage or stain occur, the below information and may differ slightly from the image shown in the brochure.
will reduce the chance of a lasting stain. For more information about rug care please contact Customer Services.

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